iFANN
    Last updated
    Zomato
    Food Delivery Service

    Zomato

    by Zomato

    "Find, order, and eat."

    84%

    Rating

    4.2/5

    Available
    Community

    Overview

    Deepinder Goyal and Pankaj Chaddah launched Zomato in 2008 as a digital directory for hungry diners. The platform started by aggregating restaurant menus, user reviews, and recommendations across India before expanding its reach to over 20 countries within seven years. By 2015, the company pivoted its focus toward food delivery, transforming from a simple discovery tool into the engine driving meals straight to doorsteps.

    Today the service functions as a marketplace connecting users with restaurants through mobile applications on iOS and Android. It relies on a vast logistics network of delivery partners to handle real-time tracking and order fulfillment. The business model charges restaurants commission fees generally between 15% to 30% while consumers pay delivery fees or subscription costs for services like Zomato Pro.

    Recent operational shifts include the discontinuation of the Zomato Pro program in the Philippines as of late September 2026. The company also faced significant workforce reductions that month, joining Uber and PayPal in cutting over 6,500 jobs globally alongside a specific layoff of 250 staff at its Hyderabad customer support center.

    Key Features

    • Real-time order tracking
    • User-generated ratings and reviews
    • Curated restaurant listings
    • Subscription membership options
    • Sustainable packaging tools for restaurants

    Specifications

    PlatformiOS, Android, Web
    OwnershipEternal Limited
    FoundersDeepinder Goyal, Pankaj Chaddah
    HeadquartersGurugram, India

    Pros & Cons

    Pros

    • • Extensive restaurant coverage in major Indian cities
    • • Reliable delivery speeds comparable to competitors
    • • User-friendly interface for browsing menus
    • • Tools available for restaurants to manage sustainability

    Cons

    • • High commission fees charged to restaurant partners
    • • Occasional reports of missing or tampered orders
    • • Regional variations in subscription availability
    • • Frequent layoffs affecting customer support stability

    Frequently Asked Questions

    Is Zomato worth it compared to competitors?
    Yes, Zomato offers extensive restaurant coverage and reliable delivery in most major Indian cities, often matching Swiggy's speed, though users should compare local restaurant availability and specific delivery fees for their area.
    What is the current price for Zomato Pro or subscriptions?
    Subscription plans vary by region and promotions, but Zomato recently discontinued its 'Pro' tier in the Philippines as of late 2026, while in India, standard memberships offer free deliveries on select orders for a monthly or annual fee.
    Why are there so many complaints about missing or eaten food?
    Recent viral incidents in September 2026 highlighted isolated cases where delivery partners allegedly consumed orders, prompting the company to investigate and reactivate stricter quality control measures to restore consumer trust.
    Which companies own Zomato now?
    Zomato is currently owned by Eternal Limited, having been acquired by the conglomerate after its initial founding by Deepinder Goyal and Pankaj Chaddah in 2008.
    Has Zomato laid off employees recently?
    Yes, in September 2026, Zomato was part of a broader wave of layoffs affecting over 6,500 tech workers globally, including a specific reduction of 250 staff at its Hyderabad customer support center.

    Keywords

    food deliveryrestaurant appIndian startupmeal orderinggig economydelivery partnerEternal LimitedSwiggy competitor

    Sources

    WikipediaEntrackrNDTV ProfitRapplerNDTVEconomic Times

    Product Info

    Brand
    Zomato
    Manufacturer
    Eternal Limited
    Category
    Food Delivery Service
    Released
    2008-06-01
    Availability
    Available
    Founded
    2008
    Countries Operated In
    Over 20
    Major Layoffs Date
    September 2026
    Philippines Subscription End
    November 2026
    Hyderabad Support Center Closure
    September 2026

    Where to Buy

    Join the community

    fans discussing