Genpact

Genpact began in 1997 as GE Capital International Services, a captive business process outsourcing unit inside General Electric, set up in Gurgaon, India with twenty employees and a mandate to handle back-office work for GE Capital. Founding CEO Pramod Bhasin oversaw the processing of car loans and credit card transactions, building what would become a template for the modern BPO industry. The company separated from GE in 2005, became an independent publicly traded firm on the New York Stock Exchange under the ticker G, and is legally domiciled in Bermuda.

Today Genpact employs more than 125,000 people across thirty countries and reported revenues of $5.08 billion in 2025. The company positions itself as an agentic and advanced technology solutions provider, offering digital transformation consulting, AI-driven analytics, machine learning, robotic process automation, supply chain management, and process intelligence services. Its client base spans financial services, consumer and healthcare, and high tech and manufacturing segments. A 70% annuitized revenue base gives the business a degree of predictability, and the GenpactNext growth model emphasizes recurring, IP-based agentic solutions that aim to decouple revenue growth from headcount.

In 2025-2026 Genpact completed a global rebrand with a new visual identity centered on AI, refreshed messaging, and the brand essence 'On It.' Brand Finance named the company a 'brand to watch' in its 2026 IT Services 25 report, ranking it 18th overall with a brand value of $1.5 billion, up 16% from the prior year. CEO Balkrishan 'BK' Kalra, who succeeded Tiger Tyagarajan, reported a record pipeline and strong demand across all segments and geographies in Q1 CY2026, when Genpact posted revenue of $1.30 billion and adjusted EPS of $0.98. [edit]