MTN contract migration frustration

    by Viral Ivory: MTN Group

    MTN operates on the hope that customers won't complain. If a contract isn't cancelled once the term ends, the provider might claim the original package is unavailable and simply migrate you to a new one instead. #MTNGroup

    Transcript (en)

    MTN, come to the front, come to the front quickly. What are you catching on there? There, Bartella Sales, what are you guys, what are you doing there? Huh? What are you guys actually catching on there? Who gives you guys the right, no? To authorize orders my great people's contracts without their consent. What are you guys doing there? Bartella Sales, what are you doing? My contract was supposed to come to an end In November Actually October but the last payment is going to happen in November I come to MTN here they tell me There's been a migration That's been authorized on my Contract or my account And it was done by Telesales I don't even pick up MTN phone calls So who authorized Who said yes Who said that I'm okay with this. I'm not okay with it. I would never authorize because I want to be done with y'all. I don't want to give you money anymore. I want to be done. I want to be done with y'all. So how can you do that to me? That's fraudulent. That's fraud. And apparently the persons, when I looked on the, when they showed me the details of the order that was submitted without my consent, there's nobody's name there. There's no one's name there that's been shown there. So who did it? Who did it? I wanna know, I wanna name I wanna surname And then I wanna address also A home address Since you wanna play with my money Hmm? I'm a quiet monkey