Loop engineering vs prompt optimization
While everyone else is still obsessing over prompt optimization, the true competitive advantage lies in loop engineering. A single prompt can generate one good answer, but a loop can sustain a 40-minute conversation, adapting as the speaker rambles and changes their mind. usebland just raised $100 million to build exactly that. The difference: most voice AI tools can't handle that level of dynamic interaction.
Transcript (en)
AI should be boring. It shouldn't make art, music, movies. That's people stuff. Like this. I hate this. What are we doing? But customer support? That's no fun. That should be fast and pleasant and frustration-free. Bland answers half a million customer calls every day in hundreds of languages. And this AI actually likes talking to me. It's been a pleasure. Is there something else to help him? Have you visited Costa Rica? I do miss the hold music, though. Do, do, do, do, do, do, do, do, do, do, do, do, do, do. I want people to have more time to be people. I'm glad my coworkers are spending more time doing the things that make them happy. I can't wait for AI to figure out how to do my job.
